ship orders within 2 business days of reciept, however, this is
not always possible. Reasons for not shipping immediately vary,
but here's two of the most common:
Order contains pre-order(s)
All items not currently in stock
The US Postal
service recently increased the shipping rates, but they are still
the most cost effective way to ship discs. If you are ordering
more than 3 discs, your order will automatically upgraded to US
Priority mail. The Post Office supplies us the Priority Mail cartons
for free, which means the shipping cost per cd is very
the rates start at $2.29 for regular First Class,
and $4.49 for Priority Mail. If you order more than
3 discs, Priority Mail becomes much more reasonable than regular
(These charges are for most discs, some multiple discs are larger
and heavier, therefore cost more to ship. The shopping cart will
calculate the proper amount automatically.)
you want to see exactly what the shipping will be for your order,
you can see the shipping options and totals on the shopping cart
page before you place the order. That way there won't be any surprises.
just because you choose Priority mail, does not always
mean you will get your order quicker. It does means that when
the order ships, it will ship via priority mail.
Due to the
recent rash of non-U.S. fraudulent credit card charges, all orders
NOT shipping to the following countries will be held until we
can verify the card: USA, Canada, UK, Australia. We
hate to have to do this, but unfortunately it has become necessary.
If you are
ordering from outside the US, determining the proper shipping
gets a little tougher. Canda / Mexico is pretty simple. The rest
of the world should either use international airmail, or Global
Priority. With Global Priority, we can ship up to 6 discs
for $11.00. However, Global Priority is not available for
Africa or the Middle East, so you MUST choose international air.
It is available most of Europe, South America, and the
Pacific Rim (Australia). Also be aware that to ship Global Priority
for $11.00, we need to use an envelope, rather than a box. This
means the risk of broken jewel cases is greater. If you order
more than 6 cd's, and you choose Global Priority, we can still
ship for $11.00 if we remove the discs from the jewel cases and
ship only the discs and the inserts. This way we can ship up to
20 discs in one envelope for $11.00. DVDs are a different story
entirely, since they have much larger cases. Only 3 DVDs will
fit in one envelope, so your shipping will be adjusted accordingly.
* Please note: Any
foreign order selecting Global Priority that is over 6 discs will
automatically be shipped without the
jewel cases. If you would prefer to get the jewel cases as well,
you need to let us know and we'll ship in multiple envelopes.
(and charge you the appropriate costs)
If you order via check or money order outside the US, we must
have either an international money order for the amount in US
Dollars, or US cash. Checks drawn on non-US
banks are NOT acceptable, and the order will not ship.
Important II: If you select US shipping, and do not live
in the US, you will be charged any additional shipping amount
without being notified. Please make sure you select the correct
shipping type for where you live.
For large orders (over 25 cds), or international orders
(outside the US), please feel free to write us concerning
alternate shipping methods and costs.
are not responsible for lost or misdirected mail.(sorry)
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cd's can be exchanged for the same title only. Buyer is responsible
for return shipping, we'll pick up the tab going back out to you.
We'll cover your postage back to us with a gift certificate for
a future purchase. Cracked or broken jewel cases are not considered
unopened cd's can be returned within 30 days for store
credit. You are responsible for all shipping charges.
cd's that are not defective can not be returned, due to copyright
Incorrect orders should be returned to us with a
note explaing the situation. We'll get the proper order out as
soon as we can, along with a gift certificate to cover your postage
and for your trouble.
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OOP (out of
the nature of the Christian music market, cd's are discontinued
or go out of print rather rapidly. If an item you
ordered is not in stock, and we are unable to get it from any
of our sources within a few weeks, you have these options:
You can get your money back. Simple.
You can have the cost of the item as a gift certificate, which
you can use for anything else in the catalogue.
Or you can just pick someting else out.
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accept Visa, Mastercard, American Express, and now Paypal.. These
orders generally ship quicker, as we don't have to wait for payment.
We also accept personal checks and money orders. To place an order
with a check, just use the shopping cart like normal, and select
check/money order as payment type. These need to be mailed in,
and will be held for 7-10 days to make sure they clear before
the order ships. As much as we hate to do it, we now have to charge
$15 for returned checks, as that's what it costs us.
/ All items not currently in stock
We are a small
company, and it is virtually impossible to keep every title in
stock at all times. Sometimes a certain album unexpectedly sells
a large number of copies and we run out. Record companies run
out of product, so when they are out, we can't replenish. Sometimes
record companies won't even press anymore cd's until they get
enough orders to warrant it. While we try to minimize out of stock
situations, it happens. Sometimes stuff is out of stock. It can't
Our policy is if the order is over 5 discs, and we have the majority
of the order, we will ship a partial order, and ship the remainder
when it is available at no additional shipping charge to you.
We think that is a pretty fair way to deal with an unfortunate
This policy does not apply to non-US orders, as the shipping costs
make that prohibative.
Partial Orders / Pre-orders
both current items and pre-order items will be held
until the pre-order item is available. If you would prefer
to get the current items right away, then please place 2 orders,
one with the pre-orders only, and one with current items only.
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